This page has been designed to provide our customers with answers to their most
frequently asked questions. If you could not find an answer to your question we
strongly recommend that you contact our customer support team via email or telephone.
Please visit the 'Contact Us' page where you will find various options that will
enable you to contact us.
For your convienence a list of our customers more commonly asked questions have been
provided below. To obtain more information simply click on one of the topics below.
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General Questions |
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Website Promotion |
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Technical Questions |
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Why Should I Use Your Website Design Services And Not Another Company?
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For several years we have specialised in website design and software development. We
concentrate on quality and ensure our customers are 100% happy with their website. We have
won various awards through work we have done on behalf of our customers. We are
confident that our pricing strategy is exceptionally competitive (especially considering the quality
of service that we provide to our customer). We have created websites for a variety of
companies ranging from small informational websites to large corporate company websites which
require complex database driven systems. Please click here to see our portfolio for examples
of websites we have created for our customers.
We always ensure all of our customers are completely happy with their website and the
service we have provided. Please click here to view some of the testimonials
we have received from our customers.
We are very proud of our track record and we are always looking for new ways to improve
our service. We can think of countless reasons why we feel you should use our services,
and you can click here to read about the top 10 reasons why we think you should choose us.
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How Much Do You Charge For Your Website Design Services?
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There is no quick and easy answer to this question. The answer very much depends on
what you actually want. Some customers require small informational websites which
can be designed and implemented within a few days, whereas other customers require
much larger more complex websites which interact with a database etc. The amount we
charge directly relates to the amount of time it takes us to create the website.
We are very happy to announce that we have recently created several website packages
which offer quality website solutions at very competitive prices. Our website packages enable
companies to have a professionaly designed website for as little as £399!!! This also
includes business email accounts, free monthly website updates, customer support and
much much more! To view our website packages please click here.
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How Much Do You Charge For Website Updates?
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We are happy to announce that we do not charge a single penny for website updates!
When you use our services you will be assigned an account manager whose responsibility
is to assist you. If you require updates to be made to your website then you will
contact your account manager and explain what you would like done, they will then proceed
to perform the updates as you requested.
The website package you have choosen will determine the amount of time your
account manager is authorised to work on your website. The "minimum" duration is two
hours per month which is more than adaquate for website updates requested.
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How Long does It Take To Have A Website Created?
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The amount of time taken to have your website create really depends on what you
want on your website. If you decide to use our services one of our systems analysts
will work with you to identify your requirements. The requirements will determine
what you want from your website. Your requirements will determine how long it
will take to have the website created.
Generally small informational websites (i.e. see our standard website packages) take
between two to four days to complete. Commerce websites (i.e. see our commerce packages)
take between seven and fourteen days to complete. Finally bespoke websites which require
additional software and databases to be implemented can take considerably longer to
implement.
If a customer requires their website to be completed by a set date then this can be
acheived by assigning additional Simple Answers website developers to work on their
project.
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If I already have a site can you help me improve it?
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Yes we can improve your company's existing website design and add additional content
as required. Our website design and development teams will assess your website
and recommend various enhancements for your consideration. These enhancements
along with your ideas can then be applied to your websites.
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Do I Need To Use A Website Design Company That Is Local To Me?
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No! The website design company can be located anywhere in the world. We have created websites for
companies located all accross the United Kingdom, and some within the United States Of America.
You do not need to meet with the website designers, instead they will communicate with you via
the telephone and using email.
The main question you need to ask yourself is whether you are confident that the website design
company has the ability to create a website that meets your requirements and you will be happy with.
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Are There Any Hidden Charges For Your Website Design Or Optimisation Services?
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We provide a selection of website packages for our customers to choose from. Each
package clearly states the cost for that particular solution (there are no hidden
charges!).
If a customer requests a bespoke website to be designed then our systems analysts
will work with them to identify their exact requirements. Once we have all the
information about your requirements you will be given a final price and that price
will stand firm for both the website design and the optimisation, if required. The only
time a given price would change is if you want another page or any other material
added before completion of the website.
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Will I Be Able To View The Progress During The Design Process?
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Yes! Infact we encourage our customers to do this because it enables us to receive
additional input and ensure the website meets their exact requirements. We ask
our customers to provide us with input during all stages of the website design and
implementation process. To learn more about the website development process please
click here.
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I Would Like To Use Your Website Design Services, What Do I Do Now?
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If you would like to contact us to discuss your website requirements then you have two
options available:
You can contact us directly by telephone where you can speak to
one of our Simple Answers representatives who will provide you with free consultation
and explain the best way to proceed. Our direct line telephone number is: 0117 9200 017.
Alternatively you can view our website packages and choose the one you think is most
appropriate to your company. You can fill out an online enquiry form which will be
sent to us. A Simple Answers representative will then phone you back to discuss your
enquiry and provide you with their advice. To view our website packages please
click here.
If you are not sure which package to choose or you are interested in one of our other
services then we recommend that you contact us via telephone.
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What Is Website Promotion & Does My Company's Website Need This Service?
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Every week hundreds of thousands of websites are being added to the internet and research
shows that this trend is increasing. Therefore when a company releases their website
it is imperative that they promote their website to ensure customers see it. Website
promotion is the process of making your website more visible and easily accessible
on the internet. There are numerous website promotion techniques that can be applied
to a companies website - and the technique choosen very much depends on the type of
website, its current visibility on the internet, and the company's budget for
advertising. These three factors are used to determine the best way to proceed.
We provide website promotion services in the form of; website submission and
website optimisation (aka search engine optimisation).
These services will ensure your website is listed in all the worlds top search
engines and also ensure your website is ranked highly. The end result is your website has
greater visibility on the internet and attracts more customers to view your products and
services.
If your company has a marketing budget then we can provide valuable advice explaining how
best to use that money to advertise your website and attrack new customers. There are
lots of options and we can explain the pros and cons of each and recommend the most
effective solution.
To determine whether you need to take advantage of our website promotion services
we recommend you do this simple test. Visit one of the top internet search engines
(i.e. Yahoo,
Altavista,
Google, etc) and perform a search for your company and its products/services. If your
company is not listed, or does not appear on the first two pages of results then we recommend
using our services. Customers rarely look past the first 2 pages of results, therefore it
is important that your website is ranked highly! We will optimise your website and
ensure it is ranked highly in these serach engines.
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What Is Website Submission?
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Having a great website on the internet does not mean customers can find it! When
a website is created it is imperative that it is submitted to as many internet
search engines as possible. Internet search engines are accountable for attracting
approximately 80% of customers to websites. Therefore if your website does not
appear in the worlds top search engines then customers will not see it resulting in
few visitors.
Our website submission service will ensure your company's website appears in all
the top internet search engines (over 200 search engines - click here to see a list).
To manually submit your website to all these search engines would take days, however
we have developed our own inhouse tools which enable us submit your website every
month! Furthermore we will provide you with a status report which identifies how
highly ranked your website is in each of these search engines (the higher the ranking
the better). To learn more about our website submission service please click here.
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What Is Website Optimisation (aka Search Engine Optimisation)?
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Many website design companys provide nice designs but fail to design their website
effectively to ensure high rankings in the search engines. Internet search engines are accountable for attracting
approximately 80% of customers to websites. When a website is submitted
to a search engine a computer algorithm called a 'Web Spider' will analyse every page on
the website and determine how good or bad it is. The web spider will assess numerous
characteristics of the website design and will score them appropriately. On
completion the web spider will have generated a final score, and it is this score
which is used to determine how well your website is ranked when customers perform
searches in the top internet serach engines.
Unfortunately the process of website optimisation is complicated because each
search engine uses a different algorithm for their web spider. Therefore it is a
difficult process to ensure a website is perfectly optimised for every internet
search engine. However our team is very experienced in this field
and our optimisation techniques have always resulted in higher search engine rankings
for our customer's websites.
If your company's website does not appear high up in the internet search engines then
we would recommend using our website optimisation services. We will ensure your
website is ranked higher thus resulting in more customers visiting your website. To
learn more about our website optimisation services please click here.
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What Screen Resolution Will You Design My Website For?
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We recommend that websites be designed for 800x600 resolution because research shows
that this is now the most widely used. However we also take into consideration the
industry that the website is aimed at. If the website is associated with the high
tech multimedia industry then we would recommend using a slightly higher resolution
of 1024x768 - therefore enabling better graphics and more information to be presented
to their customers. Customers looking for multimedia solutions will undoubtably be
using resolutions of 1024x768 or higher.
If a customer specifically wants their website developed at a certain resolution then
we will be happy to do so.
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Does My Company Need To Have A Computer To Host Or Maintain A Website?
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No your company does not need a computer to host your website. Many website design
companies are only able to provide their design services, however we provide both
website design and website hosting services. This means we are able to provide the
hosting facility at exceptionally low prices - and this is one of the main reasons
why our website packages are so cheap.
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